Privacy Policy

Our commitment to your privacy is paramount. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our online platform related to Swiss toll vignette purchasing and support services.

Data Controller

The data controller responsible for your personal information is our company, located at Schwanengasse 5, 4051 Basel, Switzerland.

Information We Collect

We collect personal data that you provide when interacting with our service, including but not limited to:

• Contact information such as name, address, and email address (if provided)
• Payment details necessary for toll vignette purchases
• Vehicle-related data necessary for processing your toll vignette
• Communication records when you contact customer support
• Usage data including IP address and browsing behavior on our platform

How We Use Your Data

We process your personal data for the following purposes:

• To facilitate and complete the purchase and issuance of Swiss toll vignettes
• To provide customer support and troubleshoot any issues related to your purchase or the service
• To comply with legal obligations applicable under Swiss and EU law
• To improve the functionality, security, and user experience of our online platform
• To communicate important information about your orders or service updates

Legal Basis for Processing

We process your data based on the following legal grounds:

• Performance of a contract with you (e.g., purchase and delivery of toll vignettes)
• Compliance with legal obligations
• Your consent, where applicable
• Legitimate interests such as improving our services and protecting against fraud

Data Sharing and Disclosure

Your personal data may be shared with trusted third parties only when necessary to:

• Process payments and confirm purchase transactions
• Issue and validate Swiss toll vignettes
• Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

Your Rights Under GDPR

Where applicable, you have the following rights regarding your personal data:

• Right of access to the personal data we hold about you
• Right to rectification of inaccurate or incomplete data
• Right to erasure of your data, subject to certain conditions
• Right to restriction of processing in certain scenarios
• Right to data portability
• Right to object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us via our physical mailing address provided below.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

International Data Transfers

Your personal information may be processed in Switzerland or other countries where our service providers are located. We ensure that any international transfer complies with applicable data protection laws by implementing adequate safeguards.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can manage cookie preferences through your browser settings.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please write to us at:

Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please revisit this page regularly to stay informed.